Return, Refund and Right of Withdrawal Policy

Last updated: 1 July 2026

At 2Roots Oy we take pride in offering premium-quality products. This policy explains your EU right of withdrawal, along with our return and refund process.

1. Your EU right of withdrawal (14 days)

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you can either:

• Use your account: Log in at https://shopify.com/90267550030/account using the same email address you used when placing your order, open the relevant order, and select "Return items"; or
• Contact us directly: Email us at info@2roots.fi with your name and order number.

Either way, you will receive an automatic confirmation by email once we have received your request.

2. Which products qualify

For hygiene and food-safety reasons, sealed food products lose the right of withdrawal once they have been unsealed. This means:

• Unopened bottles and canisters, in their original sealed condition — fully eligible for withdrawal within 14 days.
• Opened or unsealed bottles and canisters — not eligible for withdrawal.

3. Returning the goods

After you notify us of your withdrawal, you have 14 days to send the goods back to us. We will provide the return address and instructions.

You are responsible for the direct cost of return shipping. Please pack items securely to prevent damage in transit.

4. Refunds

• We will refund you within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back, or until you provide proof that you have sent them, whichever is earlier.
• Refunds are issued to your original payment method.
• Your refund includes the original standard delivery cost we charged you. If you chose a more expensive delivery option than our standard one, we refund up to the cost of standard delivery only.
• You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and condition.

5. Damaged or incorrect items

Separate from the right of withdrawal: if an item arrives damaged or you received the wrong product, contact us immediately at info@2roots.fi with your order number and clear photos. We will provide a replacement or a full refund, including all shipping costs, at no extra charge to you.

6. Contact

For any return, refund or withdrawal inquiry:

Email: info@2roots.fi

Our team is happy to help ensure a smooth process.